Front Desk Associate for a Pet Resort
3.
9 San Luis Obispo, CA San Luis Obispo, CA Full-time Full-time $17 - $20 an hour $17 - $20 an hour At Thousand Hills Pet Resort, we offer both daily Pet Daycare and overnight Boarding, focused on giving each pet a vacation of their own.
We pride ourselves in giving each owner the piece of mind their pet is well taken care so they can focus at work, or relax on the beach.
Join our motivated staff as we ensure each pet has a clean, safe and fun stay with us.
Role and Responsibilities - Daily tasks include welcoming clients into the facility, answering phone calls and emails, checking clients' pets in and out of the facility, taking detailed notes regarding dog and cat information (ex:
feeding instructions, medications, allergies, behavioral traits), making reservations, managing waitlists, and processing new clients.
- Provide caring, friendly, and fun customer interactions and relationships.
Forward complaints to the resort manager.
Have a full understanding of operations and procedures.
Advise Resort Manager on beneficial changes or improvements for customer relationships.
- Build relationships to further customer trust by listening, conversing, maintaining integrity (at THPR and outside THPR), continuous communication, and presenting yourself professionally through appearance and actions.
- Ensure that all office and customer standards and policies are maintained.
Makes suggestions for improvement of office and customer standards and policies to Resort Manager.
- Maintain high resort standards by caring for office equipment and supplies.
Reports deficiencies and needs to manager through interagency communication.
Qualifications and Education Requirements At least 2 years of experience in customer service.
At least 1 years receptionist or office experience.
Experience in the Animal Care Industry a plus.
Must be able to navigate Mac Operating Systems Microsoft Office, Evernote, Google Docs/Sheets, task management programs, and online database management.
Excellent organizational skills.
Additional Notes - Position will be full-time hourly.
- Pay range includes tips, which typically average 1.
75/hour - Attend Monthly All-Call Staff Meetings typically held the last Thursday of the month at 6:
30pm and occasional Office Staff Meetings.
To Apply Please complete our full application here:
https:
//www.
thousandhillspetresort.
com/employment Work Remotely No Job Type:
Full-time Pay:
$17.
00 - $20.
00 per hour
Benefits:
Employee discount Paid time off Schedule:
4 hour shift 8 hour shift Day shift Weekends as needed
Experience:
Customer service:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
9 San Luis Obispo, CA San Luis Obispo, CA Full-time Full-time $17 - $20 an hour $17 - $20 an hour At Thousand Hills Pet Resort, we offer both daily Pet Daycare and overnight Boarding, focused on giving each pet a vacation of their own.
We pride ourselves in giving each owner the piece of mind their pet is well taken care so they can focus at work, or relax on the beach.
Join our motivated staff as we ensure each pet has a clean, safe and fun stay with us.
Role and Responsibilities - Daily tasks include welcoming clients into the facility, answering phone calls and emails, checking clients' pets in and out of the facility, taking detailed notes regarding dog and cat information (ex:
feeding instructions, medications, allergies, behavioral traits), making reservations, managing waitlists, and processing new clients.
- Provide caring, friendly, and fun customer interactions and relationships.
Forward complaints to the resort manager.
Have a full understanding of operations and procedures.
Advise Resort Manager on beneficial changes or improvements for customer relationships.
- Build relationships to further customer trust by listening, conversing, maintaining integrity (at THPR and outside THPR), continuous communication, and presenting yourself professionally through appearance and actions.
- Ensure that all office and customer standards and policies are maintained.
Makes suggestions for improvement of office and customer standards and policies to Resort Manager.
- Maintain high resort standards by caring for office equipment and supplies.
Reports deficiencies and needs to manager through interagency communication.
Qualifications and Education Requirements At least 2 years of experience in customer service.
At least 1 years receptionist or office experience.
Experience in the Animal Care Industry a plus.
Must be able to navigate Mac Operating Systems Microsoft Office, Evernote, Google Docs/Sheets, task management programs, and online database management.
Excellent organizational skills.
Additional Notes - Position will be full-time hourly.
- Pay range includes tips, which typically average 1.
75/hour - Attend Monthly All-Call Staff Meetings typically held the last Thursday of the month at 6:
30pm and occasional Office Staff Meetings.
To Apply Please complete our full application here:
https:
//www.
thousandhillspetresort.
com/employment Work Remotely No Job Type:
Full-time Pay:
$17.
00 - $20.
00 per hour
Benefits:
Employee discount Paid time off Schedule:
4 hour shift 8 hour shift Day shift Weekends as needed
Experience:
Customer service:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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