Guest Services Agent
Granada Hotel and Bistro Granada Hotel and Bistro San Luis Obispo, CA San Luis Obispo, CA Part-time Full-time Part-time Full-time $18 - $20 an hour $18 - $20 an hour 9 days ago 9 days ago 9 days ago The Granada Hotel and Bistro is looking for a friendly, professional and polished guest services agent who embodies customer service.
We are seeking someone who likes multitasking, has a positive and upbeat attitude and enjoys working with guests.
Part time position and full time available, with a flexible schedule to work some evenings, weekends and holidays.
Hotel front desk experience strongly preferred, but we are willing to train the right person.
We offer competitive wages and room to grow with in the company.
We look forward to hearing from you! Job Description The Guest Services Agent at Granada is the first and often the final impression of the experience, but also an instrumental and responsive team member throughout the guest's stay.
Agents complete various basic administrative duties, but the primary focus is ensuring guest satisfaction is maximized.
Above all, the Guest Services Agent ensures brand standards of hotel service through extensive front desk training on standards of procedures (SOPs) and other systems.
Responsibilities and Duties - Learn training manuals, checklists and other written SOPs - Learn how to best describe the hotel history, current design and of course, the room types and on-site Granada Bistro, Nightcap and Next Door - Any guest information is to remain confidential in the system.
Verification of identity for that stay and guest information is always required - Ensure all guest-facing areas and surfaces are clean and tidy.
This pertains to the lobby, lounge and front desk - Utilize systems to ensure every guest is prepared for, with any notations and actions followed - Check in every guest to the SOP of the property, while maintaining a unique and personable experience that is memorable to them - Check out every guest with accuracy on folios with a fond farewell communication - Follow SOPs in all lost & found items, as well as possible mailing information - Look for possible maintenance needs before the guest is aware in both rooms and common areas - Communicate urgent maintenance to management and always use the pass along for record - To promote sales of rooms, upgrades and packages to all possible guests effectively to enhance their experience - When stocking during duties, please communicate with management any low quantities of items for breakfast, mini bar or office supplies - During a morning shift, the setup and breakdown of the upstairs breakfast - During an evening shift, the preparation duties related to the upstairs breakfast - Lift up to 25lbs during various duties throughout shifts - Professional correspondence by email, text and shift pass along emails - Foresee operational deficiencies, potential problems and communicate possible solutions to the Granada management - Work productively and develop professionally throughout shifts at Granada Hotel & Bistro - Other duties may be asked of this position by management occasionally Job Types:
Full-time, Part-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) Employee discount Health insurance Schedule:
8 hour shift Day shift Evening shift Holidays Weekends as needed Supplemental pay types:
Tips Work Location:
In person The Guest Services Agent at Granada is the first and often the final impression of the experience, but also an instrumental and responsive team member throughout the guest's stay.
Agents complete various basic administrative duties, but the primary focus is ensuring guest satisfaction is maximized.
Above all, the Guest Services Agent ensures brand standards of hotel service through extensive front desk training on standards of procedures (SOPs) and other systems.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are seeking someone who likes multitasking, has a positive and upbeat attitude and enjoys working with guests.
Part time position and full time available, with a flexible schedule to work some evenings, weekends and holidays.
Hotel front desk experience strongly preferred, but we are willing to train the right person.
We offer competitive wages and room to grow with in the company.
We look forward to hearing from you! Job Description The Guest Services Agent at Granada is the first and often the final impression of the experience, but also an instrumental and responsive team member throughout the guest's stay.
Agents complete various basic administrative duties, but the primary focus is ensuring guest satisfaction is maximized.
Above all, the Guest Services Agent ensures brand standards of hotel service through extensive front desk training on standards of procedures (SOPs) and other systems.
Responsibilities and Duties - Learn training manuals, checklists and other written SOPs - Learn how to best describe the hotel history, current design and of course, the room types and on-site Granada Bistro, Nightcap and Next Door - Any guest information is to remain confidential in the system.
Verification of identity for that stay and guest information is always required - Ensure all guest-facing areas and surfaces are clean and tidy.
This pertains to the lobby, lounge and front desk - Utilize systems to ensure every guest is prepared for, with any notations and actions followed - Check in every guest to the SOP of the property, while maintaining a unique and personable experience that is memorable to them - Check out every guest with accuracy on folios with a fond farewell communication - Follow SOPs in all lost & found items, as well as possible mailing information - Look for possible maintenance needs before the guest is aware in both rooms and common areas - Communicate urgent maintenance to management and always use the pass along for record - To promote sales of rooms, upgrades and packages to all possible guests effectively to enhance their experience - When stocking during duties, please communicate with management any low quantities of items for breakfast, mini bar or office supplies - During a morning shift, the setup and breakdown of the upstairs breakfast - During an evening shift, the preparation duties related to the upstairs breakfast - Lift up to 25lbs during various duties throughout shifts - Professional correspondence by email, text and shift pass along emails - Foresee operational deficiencies, potential problems and communicate possible solutions to the Granada management - Work productively and develop professionally throughout shifts at Granada Hotel & Bistro - Other duties may be asked of this position by management occasionally Job Types:
Full-time, Part-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) Employee discount Health insurance Schedule:
8 hour shift Day shift Evening shift Holidays Weekends as needed Supplemental pay types:
Tips Work Location:
In person The Guest Services Agent at Granada is the first and often the final impression of the experience, but also an instrumental and responsive team member throughout the guest's stay.
Agents complete various basic administrative duties, but the primary focus is ensuring guest satisfaction is maximized.
Above all, the Guest Services Agent ensures brand standards of hotel service through extensive front desk training on standards of procedures (SOPs) and other systems.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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