Customer In-Take Coordinator
BrightStar Care of San Luis Obispo BrightStar Care of San Luis Obispo San Luis Obispo, CA San Luis Obispo, CA Full-time Full-time $37,400 - $41,600 a year $37,400 - $41,600 a year 1 day ago 1 day ago 1 day ago Are you looking for a career where you make a difference in people's lives? If so, we welcome you to be a part of BrightStar Care of San Luis Obispo County, a leading name in Home Healthcare that values serving with passion and positivity.
As a Customer Intake Coordinator, your responsibility is to be the smiling face that delivers exceptional phone etiquette, making meaningful connections with clients/patients and ensuring the branch meets or exceeds inquiry to conversion goals.
BrightStar Care is looking for a self-driven individual with excellent time-management skills who has a passion for caring for people within our community and delivering premier Home Healthcare service.
This full-time position allows driven individuals to be part of a company that serves and improves the lives of others.
BrightStar Care is in search of an energetic, confident, multitasking pro who can plan and prioritize day-to-day tasks to achieve desired company results.
The right candidate will be able to maintain composure in an exciting, quick-paced, medical staffing office while upholding professional boundaries.
We are immediately hiring a seasoned professional to help with client intakes, hiring, scheduling and overall office support of a team of five along with our patients/clients.
This position will bring challenges and rewards to the right person who's driven to succeed.
At BrightStar Care of San Luis Obispo County, we value and care about the wellbeing of our employees by creating a healthy work/life balance.
We strive to provide best-in-class benefits packages, including:
Weekly pay with direct deposit every Friday! Working Monday thru Friday 8am to 5pm in our San Luis Obispo office Free Continuing Education Paid Sick Time Best Home Care Provider Award in San Luis Obispo County Best Home Care Leader Award in San Luis Obispo County Best Home Care Employer Award in San Luis Obispo County BrightStar Care of San Luis Obispo is Joint Commission accredited.
Responsibilities Customer/Client/Patient care - effectively manages the customer intake process and serves as point of contact for all client relations.
Excellent Intake skills with the ability to navigate client's multiple questions regarding BrightStar's Home Health and Staffing Services.
Office Support - supports the team and uses all technology, tools, and resources to ensure proper business processes; this includes computer scheduling programs, office copy machines to upload documents and answering calls from employees, clients, vendors, and staff while maintaining excellent customer service.
Schedules staff to meet client care needs and minimize non-billed overtime (keeping employees within their 40-hour work week); ensures on-call phone and assigned staff available as needed.
Coordinate with the remote Recruiter to discuss needs of the clients/patients to better target the applicants needed, this includes helping with the interview process by meeting with chosen applicants and finalizing the interview process.
Coordinate with H.
R.
Manager to discuss field staff needs (i.
e.
coaching).
Provide feedback from clients/patients/vendors to the field staff and management.
Maintains on-call phone as scheduled to assist with inbound calls and daily demands from field staff and clients alike.
Takes accountability with the intake of new clients, informing them of our Joint Commissioned Gold Standard of Excellence services and motivates them to utilize BrightStar over other agencies.
Assists in the development of organization goals and agency performance improvement activities, for example converting intakes into active clients/patients.
Administers and adheres to agency policies and procedures.
Assures compliance with all local, state and federal laws.
Performs general office duties including but not limited to photocopies, provides reception at the front office desk and telephone services with excellent customer service communications.
Educated experience High School Diploma or GED required Flexibility and excellent time-management skills A MUST MUST be able to work in a fast-paced environment and have quick problem-solving skills Minimum of 2 years' experience in Customer Service and/or Scheduling or Logistics within a healthcare office setting; knowledge of HIPAA and healthcare office regulations Excellent organization, planning, and project management skills We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or based on disability or any other federal, state or local protected class.
Job Type:
Full-time Pay:
$37,400.
00 - $41,600.
00 per year
Benefits:
Employee assistance program Employee discount Referral program Schedule:
8 hour shift Day shift Monday to Friday Education:
High school or equivalent (Preferred)
Experience:
Customer service:
2 years (Preferred) staffing/scheduling:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
As a Customer Intake Coordinator, your responsibility is to be the smiling face that delivers exceptional phone etiquette, making meaningful connections with clients/patients and ensuring the branch meets or exceeds inquiry to conversion goals.
BrightStar Care is looking for a self-driven individual with excellent time-management skills who has a passion for caring for people within our community and delivering premier Home Healthcare service.
This full-time position allows driven individuals to be part of a company that serves and improves the lives of others.
BrightStar Care is in search of an energetic, confident, multitasking pro who can plan and prioritize day-to-day tasks to achieve desired company results.
The right candidate will be able to maintain composure in an exciting, quick-paced, medical staffing office while upholding professional boundaries.
We are immediately hiring a seasoned professional to help with client intakes, hiring, scheduling and overall office support of a team of five along with our patients/clients.
This position will bring challenges and rewards to the right person who's driven to succeed.
At BrightStar Care of San Luis Obispo County, we value and care about the wellbeing of our employees by creating a healthy work/life balance.
We strive to provide best-in-class benefits packages, including:
Weekly pay with direct deposit every Friday! Working Monday thru Friday 8am to 5pm in our San Luis Obispo office Free Continuing Education Paid Sick Time Best Home Care Provider Award in San Luis Obispo County Best Home Care Leader Award in San Luis Obispo County Best Home Care Employer Award in San Luis Obispo County BrightStar Care of San Luis Obispo is Joint Commission accredited.
Responsibilities Customer/Client/Patient care - effectively manages the customer intake process and serves as point of contact for all client relations.
Excellent Intake skills with the ability to navigate client's multiple questions regarding BrightStar's Home Health and Staffing Services.
Office Support - supports the team and uses all technology, tools, and resources to ensure proper business processes; this includes computer scheduling programs, office copy machines to upload documents and answering calls from employees, clients, vendors, and staff while maintaining excellent customer service.
Schedules staff to meet client care needs and minimize non-billed overtime (keeping employees within their 40-hour work week); ensures on-call phone and assigned staff available as needed.
Coordinate with the remote Recruiter to discuss needs of the clients/patients to better target the applicants needed, this includes helping with the interview process by meeting with chosen applicants and finalizing the interview process.
Coordinate with H.
R.
Manager to discuss field staff needs (i.
e.
coaching).
Provide feedback from clients/patients/vendors to the field staff and management.
Maintains on-call phone as scheduled to assist with inbound calls and daily demands from field staff and clients alike.
Takes accountability with the intake of new clients, informing them of our Joint Commissioned Gold Standard of Excellence services and motivates them to utilize BrightStar over other agencies.
Assists in the development of organization goals and agency performance improvement activities, for example converting intakes into active clients/patients.
Administers and adheres to agency policies and procedures.
Assures compliance with all local, state and federal laws.
Performs general office duties including but not limited to photocopies, provides reception at the front office desk and telephone services with excellent customer service communications.
Educated experience High School Diploma or GED required Flexibility and excellent time-management skills A MUST MUST be able to work in a fast-paced environment and have quick problem-solving skills Minimum of 2 years' experience in Customer Service and/or Scheduling or Logistics within a healthcare office setting; knowledge of HIPAA and healthcare office regulations Excellent organization, planning, and project management skills We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or based on disability or any other federal, state or local protected class.
Job Type:
Full-time Pay:
$37,400.
00 - $41,600.
00 per year
Benefits:
Employee assistance program Employee discount Referral program Schedule:
8 hour shift Day shift Monday to Friday Education:
High school or equivalent (Preferred)
Experience:
Customer service:
2 years (Preferred) staffing/scheduling:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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